Ben Jennings

Introduction

Police Legal Sciences has provided training for law enforcement for 25 years. They began with legal update training in only a few states and have since expanded their offerings and reach across North America.

The problem

With their growth, managing and distributing content became increasingly challenging. They needed a more scalable solution to make management easier while also giving agencies more options, like adjusting content to fit their needs.

Content mapping

I needed to understand the hierarchy of content organization, as it directly impacted how information is presented to different users. To ensure it was accurate, I worked with their team in FigJam to map out the relationships between key concepts. This visual map highlights the complexity of the system, from agencies to user groups, individual users, courses, and lessons.

Content hierarchy mapping for agencies, users, courses, and lessons

Finding the right amount of complexity

This system serves users with different levels of responsibility:

Global Admins – Manage the entire system
Agency Admins – Oversee their own users.
Individuals – Simply consume content.

As responsibilities decrease, the interface adjusts, providing robust controls for admins while remaining simple and intuitive for end users.

The problem

With their growth, managing and distributing content became increasingly challenging. They needed a more scalable solution to make management easier while also giving agencies more options, like adjusting content to fit their needs.